Return Policy for IDRESSENCE
Last Updated: [06th Oct. 2023]
1. Returns and Exchanges
At IDRESSENCE, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or exchange subject to the terms and conditions outlined in this policy.
2. Eligibility
To be eligible for a return or exchange:
- The request must be initiated within 30 days of the purchase date.
- The item must be unused, unopened, and in its original packaging.
- You must provide proof of purchase, such as an order confirmation or receipt.
3. Return Process
To initiate a return or exchange, please contact our Customer Support team at [contact@idressence.com]. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the process and provide you with a Return Authorization Number (RAN) if your request is approved.
4. Shipping Costs
Customers are responsible for the cost of shipping returns and exchanges unless the return is due to an error on our part or a defective product.
5. Refunds
Upon receiving and inspecting your returned item(s), we will process your refund within [number of days] days. Refunds will be issued to the original payment method.
6. Exchanges
If you request an exchange, we will process it once we receive the returned item(s). We will cover the cost of shipping for the replacement item(s).
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact@idressence.com]. We will arrange for a return or replacement, and cover any associated shipping costs.
8. Contact Us
If you have any questions or concerns about our return policy, please contact our Customer Support team at [contact@idressence.com].
9. Changes to This Policy
We may update our return policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.
